Returns Policy

ROBDECHI RETURNS POLICY

We want you to feel confident in your ROBDECHI purchase. Eligible items may be returned within 30 days of delivery, subject to the conditions below.

RETURN ELIGIBILITY

To qualify for a return, merchandise must be:

  • Unworn
  • Unused
  • Unwashed
  • Free from odors, stains, makeup, hair, or signs of wear
  • In original condition
  • Returned with all original tags and packaging

Items that do not meet these conditions may be refused and returned to the customer.

1080 HYGIENE POLICY

The ROBDECHI 1080 includes functional features designed for use around the face, mouth, neck, and body.

For health and hygiene reasons, the 1080 cannot be returned or exchanged once it has been worn or used.

This includes any 1080 that has been:

  • Worn for any period of time
  • Inflated or activated
  • Used for sleeping or resting
  • Used with the privacy or face-contact feature
  • Used around the mouth, face, or neck
  • Washed or cleaned after use
  • Altered in any way

Once any of these conditions occur, the item is considered final sale, unless there is a verified manufacturing defect.

Please inspect the product carefully and confirm the color, fit, and condition before wearing or activating any functional feature.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect, please contact ROBDECHI as soon as possible after delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs showing the problem

Approved defective or incorrect items may qualify for replacement, exchange, or refund.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

We recommend using a trackable shipping service. ROBDECHI is not responsible for return packages that are lost or damaged in transit.

REFUNDS

Once a return is received and inspected, we will notify you whether the return has been approved.

Approved refunds will be issued to the original payment method.

Original shipping charges are non-refundable unless the return is due to an error by ROBDECHI.

Please allow additional processing time for your bank or financial institution to post the refund.

FINAL SALE ITEMS

Items marked Final Sale are not eligible for return or exchange.

Any 1080 that has been worn or used in a manner covered under the hygiene policy above is also considered final sale.

EXCHANGES

Eligible unused items may be exchanged when inventory is available.

The same hygiene and condition requirements that apply to returns also apply to exchanges.

RETURN AUTHORIZATION

Please contact ROBDECHI before sending back merchandise.

Returns sent without prior authorization may be delayed or refused.