Shipping Policy

ROBDECHI SHIPPING POLICY

Orders are processed and shipped according to ROBDECHI’s current fulfillment schedule.

ORDER PROCESSING

Please allow 1–3 business days for order processing before shipment.

Orders placed on weekends or holidays may begin processing on the next business day.

During product launches, promotions, or periods of high order volume, processing may take longer.

SHIPPING RATES

Shipping rates are calculated and displayed at checkout unless otherwise stated during a promotion.

Any free-shipping offers will be clearly displayed when available and may be subject to minimum purchase requirements.

DELIVERY TIMES

Estimated delivery times begin after an order has been processed and transferred to the shipping carrier.

Delivery times vary based on destination, carrier service, weather, holidays, and other circumstances outside ROBDECHI’s control.

Carrier delivery estimates are not guaranteed.

TRACKING

When tracking is available, customers will receive shipment confirmation and tracking information after the order has been dispatched.

Please allow time for tracking information to update after the carrier receives the package.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing complete and accurate shipping information at checkout.

ROBDECHI is not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete addresses submitted by the customer.

If you notice an error in your shipping address, contact ROBDECHI as soon as possible. Address changes cannot be guaranteed once an order has entered fulfillment.

LOST, STOLEN, OR DELAYED PACKAGES

Once an order has been transferred to the shipping carrier, delivery is subject to the carrier’s operations.

If tracking shows a package as delivered but you cannot locate it, please check with household members, neighbors, your building or mailroom, and the shipping carrier.

Contact ROBDECHI if additional assistance is needed.

DAMAGED SHIPMENTS

If an order arrives damaged, please contact ROBDECHI promptly and include your order number and clear photographs of the package and damaged merchandise.

INTERNATIONAL SHIPPING

International availability, shipping charges, customs duties, taxes, and import fees may vary by destination.

Unless otherwise stated, customers are responsible for customs duties, taxes, and import fees charged by the destination country.

QUESTIONS

For shipping assistance, contact ROBDECHI and include your order number when applicable.